Meet Desirée and Rhyan -- Infuzion Solution's New Software Support Consultants
Beginning a new career during the midst of a pandemic should rank on the list of most daunting activities of 2020. But fortunately for us, the pandemic did not stop Infuzion Solution's newest Software Support Consultants from joining the team.
In mid-May of this year, Rhyan Neideigh and Desirée Keener were hired as Infuzion Solutions team members to continue our mission of offering exceptional service to our Infuzion® clients through the use of Microsoft technology. As a small business ourselves, we truly pride ourselves on the real, personal relationships we build with our clients through partnerships with our expert consultants. Rhyan and Desirée will be great teammates to our clients’ continuing success with Infuzion® software.
As valuable partners to our clients, we would like to introduce Rhyan and Desirée to the Infuzion Solutions family.
Recent University of Tennessee graduate Rhyan Neideigh moved to Knoxville four years ago from Simpsonville, South Carolina, where she was born and raised. Rhyan acquired her bachelor's degree from the University of Tennessee in business analytics. Next week, with a diploma already in hand, she plans to wear her cap and gown for the official graduation ceremony initially delayed by the pandemic.
Rhyan has loved experiencing a change of pace in her life with a new career fresh out of college. She is encouraged by the team atmosphere at Infuzion Solutions because it has boosted her learning process while also helping her develop a sense of independence through peer mentorship.
When Rhyan is not working, she likely has her hands on a sewing project or is playing with her new puppy.
Another University of Tennessee grad, Desirée Keener joined the Infuzion Solutions team with a background in data analytics and has extensive experience using Microsoft Excel. Desirée calls herself a “data person” because she loves to figure out how data can help drive decisions to get results. Desirée knows that there is so much to learn in her new position and is soaking up everything she can as she grows in her expertise of Infuzion®. Moving forward, she is excited to partner with clients to see how data will influence their businesses' success.
Desirée doesn’t only have a mind for data, though. In her free time, she loves spending time with family and friends and attending concerts, plays, and sporting events.
As Rhyan and Desirée continue their initial months of training, they are familiarizing themselves with our clients’ companies and their processes by managing support tickets through the Infuzion® Fresh Desk Support Platform. While working on support tickets, Rhyan and Desirée are getting hands-on experience working with Infuzion® project managers to troubleshoot for clients and offer support. Their goal is to be subject experts for clients in accounts receivable (Desirée) and purchasing (Rhyan). As they continue their training, both strive to get a firm grasp on how clients use Infuzion® software and what each can do to aid in our clients’ success.
If you are a client in need of support, we hope you get the opportunity to partner with our two newest consultants – Rhyan and Desirée.
Welcome to the team, ladies!
About Infuzion Solutions
From supply chain management to accounting and sales needs, Infuzion® brings together industry specific software solutions with the power of Microsoft technology.
Infuzion's ERP software solutions and services are used by small and medium sized enterprises across a wide variety of industries including wholesale, distribution, healthcare, higher education and professional services. Their solutions help maximize software investments while improving staff productivity and company profitability.
Infuzion Solutions is a certified Microsoft Dynamics GP partner and a small business specialist. Infuzion not only assists small to middle sized enterprises in implementing new administration and accounting software, but consults with those wishing to improve their business processes.