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Small Businesses Get Better Support Through Contracted IT Experts

small businesses get better support through contracted IT experts

According to, 75% of small business owners (out of 1,000) say they face major challenges in implementing digital tools in their company. 45% of respondents said they lack the qualified staff to actually implement the digital tools. 38% said that the cost to implement is too much of a challenge and 31% cited security concerns. (Source)

With smaller budgets and fewer resources, small businesses may not have the ability to staff their company with teams of specialized professionals, especially information technology (IT) professionals.

Instead, small companies tend to bypass the qualified technology professionals to employ a core team of T-shape skilled individuals.

T-shape is a term that describes an expert in one thing but can perform many smaller roles in numerous other areas based on demand. They are a "generalized specialist." These people can do the company's most necessary work while also managing minor concerns when they arise.

But unfortunately, individuals with T-shape skills may not specialize in, but only have a general knowledge of, the crucial technology operating within a company.

So, what if a small business has an unplanned yet critical technical issue that is much greater, more specialized, and more expensive than the current staff can manage?

computer with code used by IT expert in the technology industry

Does leadership hire an IT Support Specialist, pay their salary, benefits, etc.? Or do they outsource?

According to, the average salary of an individual working in information technology can range from $51,000-$100,000+ a year, and that is not including benefits. According to the U.S. Census Bureau, in 2015, the average small business employee earned $45,857 a year.

So, if a small business wanted to hire an average IT Support Specialist with a competitive salary based on industry standards, the company could be hiring one skilled individual for the cost of two generally experienced people.

Talk about a significant consideration regarding the budget.

But good technology can affect a company's efficiency, and cyber threats can be devastating if not managed properly.

So how can a small business cope without an expensive IT Support Specialist on staff?

computer with code used in the technology industry

They can invest in adding one key component to their organization—a quality support team through Infuzion Solutions for a quarter of the cost per year.

By contracting with Infuzion Solutions, small businesses can thrive technologically by partnering with a group of expert, local IT professionals without having the responsibility of hiring, training, and providing benefits for new employees.

Businesses can also add the entire Infuzion Solutions team of specialists to their organization for a portion of the cost of hiring a new employee.

We possess skills in hardware, networking, databasing, coding, application architecture, troubleshooting, project management, and design, among many other talents. And fortunately for small businesses, our skilled staff offers contracted support of all these skills, under one cost structure, without any of the yearly expense and resources that come with hiring a new employee.

Infuzion Solutions focuses on building relationships with our clients to promote their growth. Our employees follow several principles that aid in creating a special support relationship built on the customer experience:

  1. We do not double bill. If an issue needs escalation internally, our staff does not double charge or bill for knowledge exchange. Instead, we share time. We value collaboration and empowering the client's internal teams.

  2. We find the right people in our organization to communicate with clients properly. All people with computer knowledge do not fit in the same bucket. We recognize that the levels of technology knowledge vary among internal staff. Having a rich pool of skilled professionals within our organization allows us to find the right communication method with our client's personnel.

  3. We want to save your company money to continue building value in our community and world. By offering small businesses the same resources that large companies have, our clients can continue to be competitive in the market while having their administrative and technology infrastructure supported.


Hiring new employees is an expensive and time-consuming practice for a small business, especially when hiring IT professionals. With the highly skilled team at Infuzion Solutions, small businesses can save money and resources by hiring a team of IT professionals to handle the detailed work a company may or may not perform regularly but is necessary to continue running smoothly and efficiently.

To learn more about how Infuzion Solutions can become the IT extension of your company, contact Jon McKinnon at or call 865-688-3434.


From supply chain management to accounting and sales needs, Infuzion® brings together industry-specific software solutions with the power of Microsoft technology.

Infuzion's ERP software solutions and services are used by small and medium-sized enterprises across a wide variety of industries, including wholesale, distribution, healthcare, higher education, and professional services. Their solutions help maximize software investments while improving staff productivity and company profitability.

Infuzion Solutions is a certified Microsoft Dynamics GP partner and a small business specialist. Infuzion not only assists small to middle-sized enterprises in implementing new administration and accounting software but consults with those wishing to improve their business processes.


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